06:08 duration 6 minutes 8 seconds
L1-Knowledge Base
From Kyle Root
04:04 duration 4 minutes 4 seconds
L1-Searching
00:59 duration 59 seconds
L1-Summary
07:47 duration 7 minutes 47 seconds
L1-Handling Existing Tickets
07:57 duration 7 minutes 57 seconds
L1-Create New Incident
02:04 duration 2 minutes 4 seconds
L1-New Contact
09:43 duration 9 minutes 43 seconds
L1-Create New Request
04:49 duration 4 minutes 49 seconds
L1-Interface
01:00 duration 1 minute 0 seconds
L1-Introduction
01:48 duration 1 minute 48 seconds
Incident Scenarios
01:06 duration 1 minute 6 seconds
Request Scenarios
01:15 duration 1 minute 15 seconds
Definitions