No Refunds: Managing Gifts and Navigating Donors in Museums and Special Collections

This session took place on May 11, 2021, as part of the ARLIS/NA Virtual Conference hosted by the ARLIS/NA MOQ Chapter. Presenters include John Burns and Malia Van Heukelem. The session was moderated by Caitlin McGurk. In this session, panelists discuss donor relations, policies and procedures in academic libraries. Topics covered will include: standardization and restriction of institutional policies on collections and gifts, managing unsolicited and even unwanted donations, the cost of donations in labor and space, inheriting legacy donors from predecessors, establishing workflows for handling duplicate materials.