With COVID-19 serving as our ‘new normal’, the workplace has changed considerably. We are now working in a virtual world and sometimes this may cause us to forget or forego professional behaviors. Conflict can still arise, whether in a virtual world or in-person. Through this course, Tedi Parsons (President & CEO of the Professionals Forum) will teach you how to deal with conflict head-on, including discovering how to lead the narrative and the tools needed for ensuring positive outcomes.