FES26 Fixing what's Broken

In this overview of the book and course, “Crucial Conversations for Accountability”, participants will discuss the impact of personal and professional gaps between expectations and reality and be introduced to the powerful 6 sources of influence, which can be leveraged to avoid or address unmet expectations, and improve relationships. Educators and service providers will walk away with a better understanding of the reasons people appear unable or unwilling to explore new ideas and processes.