Search for tag: "cx"

5 Media

MKT 878 - Module 5 Introduction duration 1 minute 42 seconds MKT 878 - Module 5 Introduction MKT 878 - Module 5 Introduction	MKT 878 - Module 5 Introduction experience customer degree cx organization governance future graduation conferences courses months master opportunity goals progress means maturity success leadership communication From Broad LXD Team 7 plays 0
Assessing CX Maturity duration 7 minutes 43 seconds Assessing CX Maturity Assessing CX Maturity	Assessing CX Maturity customer organization strategy experience progress cx extent maturity engagement alignment vision skills stage leadership clarity level metrics team employee initiatives From Broad LXD Team 0 plays 0
A Team Based Approach to CX Governance duration 20 minutes 29 seconds A Team Based Approach to CX Governance A Team Based Approach to CX Governance	A Team Based Approach to CX Governance team customer teams action employee organization voice employees strategies recommendations journey champions cx experience role opportunity communications success personas rewards From Broad LXD Team 1 plays 0
Measuring Organizational Effectiveness and… duration 6 minutes 13 seconds Measuring Organizational Effectiveness and… Measuring Organizational Effectiveness and Customer-Centricity	Measuring Organizational Effectiveness and Customer-Centricity customer customers lifetime score organization purchases satisfaction promoter revenue brand experience investment return reality variables behavior measures initiatives cx From Broad LXD Team 5 plays 0
Why CX Transformations Fail duration 9 minutes 46 seconds Why CX Transformations Fail Why CX Transformations Fail	Why CX Transformations Fail customer organization role experience cx employee feedback employees process effort vision transformations engagement goals lack suite alignment organizations mission values From Broad LXD Team 8 plays 0