Search for tag: "customer"

55 Media

MKT 878 - Module 5 Introduction duration 1 minute 42 seconds MKT 878 - Module 5 Introduction MKT 878 - Module 5 Introduction	MKT 878 - Module 5 Introduction experience customer degree cx organization governance future graduation conferences courses months master opportunity goals progress means maturity success leadership communication From Broad LXD Team 0 plays 0
MKT 878 - Module 4 Introduction duration 2 minutes 2 seconds MKT 878 - Module 4 Introduction MKT 878 - Module 4 Introduction	MKT 878 - Module 4 Introduction brand customer experience organization expectations marketing values reflection alignment module component promise purpose employer collision employees organizations ways triangle proposition From Broad LXD Team 0 plays 0
MKT 878 - Module 3 Introduction duration 50 seconds MKT 878 - Module 3 Introduction MKT 878 - Module 3 Introduction	MKT 878 - Module 3 Introduction effort organization role topics leadership centric customer track alignment values vision mission From Broad LXD Team 2 plays 0
Supply Chain Network Design duration 30 minutes 29 seconds Supply Chain Network Design Supply Chain Network Design	Supply Chain Network Design warehouses plant cost plants customer supplier suppliers warehouse capacity constraints locations variables location shipments costs transportation plans units plan outflow From Andy Bassett 0 plays 0
Transshipment Model duration 23 minutes 51 seconds Transshipment Model Transshipment Model	Transshipment Model warehouses warehouse shipments locations customer cost units constraints plant transportation unit outflow plants flow model constraint capacity inflow problem costs From Andy Bassett 0 plays 0
Qualitative Methods duration 6 minutes 19 seconds Qualitative Methods Qualitative Methods	Qualitative Methods error forecast demand forecasting observations methods bias errors experts approach opinion model base percentage measures process difference customer term summation From Broad LXD Team 0 plays 0
MKT 878 - Module 2 Introduction duration 1 minute 22 seconds MKT 878 - Module 2 Introduction MKT 878 - Module 2 Introduction	MKT 878 - Module 2 Introduction customer organization centric experience performance module luck function goals alignment position table seat indicators indicator lifetime class assignment homework structure From Broad LXD Team 4 plays 0
MKT 878 - Module 1 Introduction duration 3 minutes 2 seconds MKT 878 - Module 1 Introduction MKT 878 - Module 1 Introduction	MKT 878 - Module 1 Introduction customer organization centric module dimensions market leaders representatives scale score centricity organizations topics focus strategy progress basis exercise assessment baseline From Broad LXD Team 0 plays 0
Customer Centric Vision duration 3 minutes 42 seconds Customer Centric Vision Customer Centric Vision	Customer Centric Vision vision customer goal statements customers statement heart stakeholder living centric imagination presentation experience eyes glass basis power question foods couple From Broad LXD Team 8 plays 0
Assessing CX Maturity duration 7 minutes 43 seconds Assessing CX Maturity Assessing CX Maturity	Assessing CX Maturity customer organization strategy experience progress cx extent maturity engagement alignment vision skills stage leadership clarity level metrics team employee initiatives From Broad LXD Team 0 plays 0
A Team Based Approach to CX Governance duration 20 minutes 29 seconds A Team Based Approach to CX Governance A Team Based Approach to CX Governance	A Team Based Approach to CX Governance team customer teams action employee organization voice employees strategies recommendations journey champions cx experience role opportunity communications success personas rewards From Broad LXD Team 0 plays 0
Brand Alignment duration 7 minutes 22 seconds Brand Alignment Brand Alignment	Brand Alignment brand values promise purpose organization extent customer experience employees vision journey proposition alignment customers starbucks reflection delivery mission employer strategy From Broad LXD Team 1 plays 0
The Customer Quotient and Brand Authenticity duration 8 minutes 51 seconds The Customer Quotient and Brand Authenticity The Customer Quotient and Brand Authenticity	The Customer Quotient and Brand Authenticity customer brand values authenticity employees customers ability quotient concern understanding behaviors reflection organization decision environment place trader quotes level wegmans From Broad LXD Team 0 plays 0
The Services Marketing Triangle duration 4 minutes 25 seconds The Services Marketing Triangle The Services Marketing Triangle	The Services Marketing Triangle marketing employees promise expectations experience customers organization lunch promises training advertising model standpoint timer minutes food hour hand customer restaurant From Broad LXD Team 0 plays 0
Employee Engagement and Communication duration 9 minutes 49 seconds Employee Engagement and Communication Employee Engagement and Communication	Employee Engagement and Communication organization communication customer role correlation involvement engagement employee leadership relationship loyalty alignment values centricity strength culture movement employees vision implementation From Broad LXD Team 5 plays 0
Why Culture Change Fails duration 7 minutes 36 seconds Why Culture Change Fails Why Culture Change Fails	Why Culture Change Fails values organization employees leadership customer change practices talent culture basis leaders communication areas questions interview behaviors mission vision centric performance From Broad LXD Team 8 plays 0